Did you buy your product online or in a store (but not directly through us)?

Then it is best to contact the store or online shop where you bought your product. You can also do this if your product is already out of warranty or damaged through your own fault. The store in question will work with you to find a suitable solution and, if possible, initiate a repair or supply a replacement device.

Did you buy your product directly from us? 

Then please register your product for warranty via the contact form, and we will assist you as quickly as possible with an appropriate solution.